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Cookie Policy

Last updated: January 2026

What Are Cookies

Cookies are small text files stored on your device when you visit websites. They help websites remember your preferences and improve your experience. This policy explains how Recoup-IQ uses cookies.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function. They enable core features like secure login and account access. You cannot opt out of these cookies.

Purpose: Authentication, security, session management

Duration: Session to 1 year

AI Model Training Data (Anonymised)

To improve payment predictions, we collect anonymised, aggregated data about payment patterns. This data is pseudonymised (one-way hashed) and cannot be linked back to you or your clients. This is considered essential for the core "Intelligence" functionality of Recoup-IQ.

Functional Cookies

These cookies remember your preferences to provide a better experience, such as your language settings and display options.

Purpose: User preferences, settings

Duration: Up to 1 year

Analytics Cookies

These cookies help us understand how visitors use our website, which pages are popular, and how we can improve our service. All data is aggregated and anonymous.

Purpose: Website improvement, traffic analysis

Duration: Up to 2 years

Marketing Cookies

These cookies may be used to show you relevant content based on your interests. We do not sell your data to advertisers.

Purpose: Relevant content, limited advertising

Duration: Up to 1 year

Third-Party Cookies

We use trusted third-party services that may set their own cookies:

  • Authentication (Essential): Clerk (manages secure user sessions and identity)
  • Payment Processing (Essential): Stripe (processes card payments and fraud detection)
  • Analytics (Performance): Usage metrics (anonymized) to improve platform stability
  • Voice Services (Functionality): Voximplant (maintains connection during active voice calls)

These services are GDPR-compliant and process data according to their own privacy policies. Payment and Auth cookies are strictly necessary for the service to operate.

Managing Your Cookie Preferences

When you first visit Recoup-IQ, you'll see a cookie banner where you can:

  • Accept all cookies
  • Accept only essential cookies
  • Customise your preferences for each category

You can change your preferences at any time through your browser settings or by clearing your cookies and revisiting the site.

Browser Cookie Settings

Most browsers allow you to control cookies through their settings. Common options include:

  • Block all cookies
  • Block third-party cookies only
  • Clear cookies when you close your browser
  • Accept cookies from specific sites only

Note: Blocking essential cookies may prevent you from using certain features of Recoup-IQ.

Updates to This Policy

We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about our use of cookies, please contact us:

Entity: RECOUPIQ LTD (Company No. 16947526)

Address: Flat1 410 High Street Lincoln LN5 7TE United Kingdom

Email: contact@recoup-iq.tech

See also: Privacy Policy | Terms of Service