Terms of Service

1. Agreement to Terms

By accessing or using RecoupIQ ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

These Terms constitute a legally binding agreement between you ("User" or "you") and RecoupIQ Ltd ("we," "our," or "us"), registered in the United Kingdom (Company Number 16947526, Registered Address: Flat1 410 High Street Lincoln LN5 7TE United Kingdom).

2. Description of Service

RecoupIQ is a SaaS platform that provides UK company risk intelligence:

• Automated company checks against 12 live UK data sources and 10 compliance registers
• Automated evidence checks across available company records and registers
• Forensic intelligence reports on UK companies
• Continuous monitoring and alerts when companies you trade with show distress signals
• Trust Check, a Microsoft 365 integration for checking companies from Teams, Outlook, and Excel
• API access for integrating company intelligence into your own systems

RecoupIQ provides intelligence reports and monitoring only. We do not chase debts, collect payments, or act on your behalf. The Service provides information and verification prompts for your own business decisions about the companies you trade with.

3. User Eligibility

To use this Service, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Operate a legitimate business, or be acting in the course of a trade or profession
• Provide accurate and complete registration information
• Not be prohibited from using the Service under UK or applicable law

4. User Account

4.1 Account Creation

You may create an account via email/password, or authenticate via Microsoft SSO (for Trust Check users within Microsoft 365). You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your account information remains accurate and up-to-date

4.2 Account Suspension

We reserve the right to suspend or terminate your account with immediate effect and without prior notice if you breach these Terms, engage in fraudulent, abusive, or illegal activity, or if we reasonably suspect misuse. We may also suspend access without liability during investigation of a suspected breach.

5. Subscription Plans and Pricing

5.1 Available Plans

We offer subscription tiers (Starter, Pro, Business) and one-off intelligence reports, as described on our Pricing page. No free trial is offered.

5.2 Payment Terms

• Paid plans are billed monthly or annually in advance
• All prices are in GBP and exclude VAT where applicable
• Payment is processed securely through Stripe
• Failed payments may result in service suspension
• We reserve the right to change pricing with 30 days' notice

5.3 Refund Policy, Subscriptions

Subscription refunds, credits, and cancellation effects are handled according to the checkout summary, any plan-specific terms, and applicable law. If a voluntary refund offer is shown at checkout, its conditions apply only to that purchase. To request a review, contact contact@recoup-iq.tech.

5.4 Refund Policy, One-Off Reports (Digital Content)

Business use. RecoupIQ's one-off intelligence reports are intended for use in a trade, profession, or business, including by sole traders, freelancers, and contractors purchasing for that purpose. Nothing in these Terms removes a legal right that cannot be excluded.

One-off reports (Quick Check, Asset Check, Forensic Report, Practitioner Pack, Practitioner Pack Plus) are digital content delivered immediately on payment. Any cancellation, refund, or digital-content rights are described at checkout and operate subject to the law that applies to you. A report that has not been generated or made accessible will be handled under the applicable cancellation and refund terms.

If a report contains a material factual error in a public-record citation we relied on, please tell us promptly. We will investigate and, where appropriate, issue a corrected report or apply the remedy required by the applicable contract and law. Send the citation reference and corrected information to contact@recoup-iq.tech, or use our corrections and right-of-reply process.

5.5 Cancellation

You may cancel your subscription at any time. Access continues until the end of your billing period unless the checkout or applicable law says otherwise. Cancellation does not by itself decide whether a refund, credit, or other remedy is available.

5.6 Data Deletion on Termination

Upon termination or expiry of your subscription, your licence to use the Service and its outputs ends except for copies that you must retain by law or that are reasonably required for professional record keeping. Customer-uploaded personal data is handled under the applicable data protection terms and any DPA. You must stop using the Service to create new outputs and must not redistribute outputs outside the licence granted by these Terms.

6. Acceptable Use Policy

You agree NOT to:

• Use the Service for any illegal or unauthorised purpose
• Use intelligence from our reports to harass, defame, or intimidate any person
• Present report findings as proven facts rather than indicators derived from public records
• Use any output as the sole basis for a decision affecting another party without independent verification
• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorised access to our systems
• Reverse engineer, scrape, or copy our software, models, or reports
• Access or use the Service in order to build, train, or improve a product or service that competes with RecoupIQ or Trust Check
• Use any outputs, reports, or derived materials to train, fine-tune, or develop any artificial intelligence or machine learning system without our prior written consent
• Resell, sublicence, or redistribute reports or data without authorisation
• Make the Service available to, or use it for the benefit of, any subsidiary, holding company, or affiliate not separately subscribed
• Use the Service to circumvent the legitimate rights of data subjects

6.1 Compliance Warranty

You warrant that you will comply with all laws and regulations applicable to your use of the Service, including Data Protection Legislation (UK GDPR), the Equality Act 2010, anti-bribery and anti-corruption legislation, and all other applicable UK law.

6.2 Fair Use

Subscription plans are intended for use by human users performing manual queries in the normal course of business. We reserve the right to determine appropriate use on a case-by-case basis and to suspend access where automated or programmatic querying exceeds reasonable limits, unless you hold an active API plan with agreed rate limits.

7. Intellectual Property

7.1 Our IP

All content, features, and functionality of the Service (including software, machine-learning models, report formats, derived analysis, text, graphics, logos) are owned by RecoupIQ and protected by UK and international copyright, trademark, and other laws.

Reports contain derived intelligence (our analysis and interpretation of public-record data). The underlying public data remains public, but our selection, arrangement, scoring, and narrative synthesis constitute original intellectual property.

7.2 Your Licence to Reports

When you purchase a report, you receive a non-exclusive, non-transferable licence to use it for your own internal business decision-making. You may share a report with your professional advisors (solicitors, accountants, insolvency practitioners) acting on your behalf. You may not resell, sublicence, or publish reports.

7.3 Aggregated Data

We may aggregate non-personally-identifiable usage data to analyse, improve, and operate the Service, and to generate industry benchmarks and market intelligence.

8. Data Protection and Privacy

We process your personal data in accordance with our Privacy Policyand applicable UK data protection law. By using the Service, you acknowledge the processing described in the Privacy Policy. Where you provide personal data or other information, you are responsible for having the rights and lawful basis needed for that use, subject to the roles described in the Privacy Policy and any applicable DPA.

9. Intelligence Reports: Indicators, Not Advice

RecoupIQ reports present indicators derived from public records. They are provided for informational purposes only and do NOT constitute financial, legal, or professional advice.

9.1 Nature of Findings

• Findings are indicators to verify, never accusations or assertions of wrongdoing
• Risk bands (Trusted, Caution, Warning) reflect statistical patterns, not certainties
• Every finding cites its public-record source so you can independently verify it
• Absence of adverse findings does not guarantee a company is safe to trade with

9.2 Machine Learning Predictions

Our intelligence checks include automated and statistical analysis of historical and current company data. While we strive for accuracy, outputs depend on the records and methods available at the time. Actual outcomes may differ from any pattern or indication. We make no warranty that an output is accurate, complete, current, or suitable for a particular decision.

9.3 Your Decision-Making

You are responsible for your own business decisions. RecoupIQ provides information to inform those decisions but does not make them for you. For legal matters, consult a qualified solicitor.

9.4 Regulatory Perimeter & Not a Credit Reference Agency

RecoupIQ is an unregulated B2B RegTech software and data intelligence provider. We are NOT a Credit Reference Agency (CRA) under the Financial Services and Markets Act 2000 (Regulated Activities) Order 2001 ("RAO").

Under Article 89B of the RAO, credit reference agency activities apply strictly to furnishing information concerning individuals and relevant recipients of credit (consumers, sole traders, or partnerships). RecoupIQ exclusively provides corporate risk, solvency, and verification intelligence on bodies corporate (Limited Companies, PLCs, and LLPs), which is statutorily excluded from the FCA credit reference regulatory perimeter. We do not provide credit reporting on natural persons or sole traders, and we never hold, transmit, or execute client funds.

9.5 Commercial Credit Limits & Payment Terms Guidance

Any commercial credit limit recommendations, exposure caps, trade credit scores, or commercial payment terms surfaced by the Service are algorithmic indicators derived from publicly filed financial statements (Companies House), Gazette records, and industry distress signals.

Under Article 2(2)(b) of the retained UK Credit Rating Agencies Regulation (Regulation (EC) No 1060/2009), credit scores and scoring systems relating to commercial or industrial relationships are expressly excluded from regulated credit rating agency oversight. Recommended credit limits are decision-support guidelines for your internal credit control and commercial trade credit policies under standard business practice (including the Late Payment of Commercial Debts (Interest) Act 1998). They do NOT constitute an offer of credit, credit broking, credit insurance, financial advice, or an underwriting guarantee.

9.6 Confidentiality of Intelligence Outputs

All intelligence outputs (reports, risk bands, concern summaries, cleared indicators, and any other analysis) are confidential to your organisation. You must not:

1. Disclose, forward, or make available any RecoupIQ output to the company or individual that is the subject of the report;
2. Use RecoupIQ output as evidence in correspondence, legal proceedings, or negotiations with the subject company without prior written consent from RecoupIQ;
3. Reproduce, redistribute, or make available any output to third parties not covered by your active subscription or purchase;
4. Publish or make publicly available any RecoupIQ output in whole or in part.

This restriction does not limit your right to make internal business decisions (extending or withdrawing credit, choosing suppliers, entering or declining contracts, setting payment terms) based on the intelligence provided. You may state that you have conducted due diligence without disclosing the specific findings. You may share reports with your professional advisors (solicitors, accountants, insolvency practitioners) acting on your behalf, and you may circulate the anonymised copy internally.

Breach of this clause is a material breach and may result in immediate termination of your subscription without refund, together with claims for damages and injunctive relief.

9.7 Self-Check Disclaimer

You may run a report on a company in which you hold a directorship, controlling interest, or beneficial ownership. If you do so, you acknowledge and accept:

1. All intelligence is generated by automated analysis of public-record data and statistical models. Outputs reflect patterns in the data, not judgments or accusations by a human analyst.
2. To the fullest extent permitted by the Unfair Contract Terms Act 1977, the liability of RecoupIQ and Trust Check for any finding, risk band, concern indicator, or prediction surfaced about your own company is limited to the fees you paid in the 12 months preceding the claim, subject to Section 10 of these Terms. This limitation does not exclude liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded under UK law.
3. We are not obliged to suppress, remove, or alter any finding because you disagree with it. The same analysis is applied uniformly to every UK company without regard to who requested it.
4. If a finding rests on a factual error in the underlying public record, you may request a correction under our corrections and right-of-reply process. We will investigate within the published response target and, where the cited source confirms the error, issue an appropriate correction or other remedy.

10. Limitation of Liability

10.1 Service Provided "As Is"

The Service is provided on an "as is", "as available" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. To the extent permitted by the Supply of Goods and Services Act 1982, all other warranties, representations, conditions and terms implied by statute or common law are excluded.

10.2 Third-Party Data

The Service is based upon data provided by third-party sources (Companies House, HMLR, the Insolvency Service, the Gazette, HMRC, and others), the accuracy of which it is not possible for RecoupIQ to guarantee. Information may be incorrect, incomplete, or out of date at source. Any use of the Service and its outputs is at your own risk.

10.3 Liability Cap

To the fullest extent permitted by the Unfair Contract Terms Act 1977, our total aggregate liability arising out of or in connection with these Terms is limited to the total fees you paid to RecoupIQ in the 12 months immediately preceding the claim.

10.4 Excluded Losses

Subject to the non-excludable protections in Section 10.5, we shall not be liable for any indirect or consequential loss, including but not limited to:

• Loss of profits or revenue
• Loss of business or contracts
• Loss of anticipated savings
• Loss of goodwill or reputation
• Loss of data
• Wasted management or office time
• Decisions you make based on our reports or intelligence
• Losses arising from inaccurate predictions or risk assessments
• Losses caused by reliance on our findings without independent verification

10.5 Non-Excludable Liability

Nothing in these Terms excludes or limits our liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited under the Unfair Contract Terms Act 1977, the Consumer Rights Act 2015, or any other applicable UK law.

11. Service Availability

While we strive for high availability, we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We are not liable for any loss resulting from service interruptions.

12. Corrections and Right of Reply

If you are a director or officer of a company that appears in a RecoupIQ report, and you believe a finding is factually incorrect, you may submit a correction request via our corrections process. We will review the cited public-record source and, where the error is confirmed, update or remove the finding.

13. Indemnification

You agree to indemnify and hold harmless RecoupIQ from any claims, damages, or expenses (including legal fees) arising from your use of the Service, violation of these Terms, or infringement of any rights of third parties.

14. Modifications to Service and Terms

We reserve the right to modify or discontinue the Service at any time. We will provide notice of material changes to these Terms via email or through the Service. Your continued use after changes constitutes acceptance.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales, except where mandatory law gives a consumer or another protected party a different right.

Before initiating legal proceedings, we encourage you to contact us to resolve disputes amicably.

16. Notification Requirements

You must notify us without undue delay (and in any event within 48 hours) if you become aware of:

• Any unauthorised access to your account or credentials
• Any breach of the confidentiality obligations in Section 9.4 (including accidental disclosure of report contents to the subject company)
• Any data breach or security incident affecting materials obtained from the Service
• Any legal demand, subpoena, or regulatory request that compels disclosure of RecoupIQ outputs

Notification should be sent to contact@recoup-iq.tech with "URGENT: Security/Breach" in the subject line.

17. Audit

RecoupIQ reserves the right, upon 10 business days' written notice, to audit your use of the Service to verify compliance with these Terms (including data deletion obligations and redistribution restrictions). You agree to cooperate and provide reasonable access to relevant systems and records. This right survives termination of your subscription for a period of two years.

18. Third-Party Rights

A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms. This does not affect any right or remedy of a third party that exists or is available apart from that Act.

19. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy and any applicable order form, product terms, or Data Processing Agreement, constitute the agreement between you and RecoupIQ regarding the Service. If the documents conflict, the applicable signed order or product-specific terms take priority, followed by these Terms and then the Privacy Policy, except where data protection law requires otherwise.

21. Contact Information

For questions about these Terms, contact us: