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HMRC has kept three routes open for EX75 drawback notices, even as wider tax administration keeps moving online.
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HMRC has kept three routes open for EX75 drawback notices, even as wider tax administration keeps moving online. It states, “You can tell HMRC that you plan to make a claim for excise duty drawback by email, post or online.” That wording appears in today’s GOV.UK HMRC EX75 guidance, and it matters for traders choosing workflow now. For excise traders, that means a paper route remains legitimate today.
EX75 is the notice a business sends when it intends to claim excise duty drawback on qualifying goods. HMRC’s page, published on 25 September 2026, says that notice can still go by email, post or online. That is a small but useful exception to the assumption that every tax step now has to be digital.
Filing route sounds technical, but it affects who can act quickly when goods move and duty evidence sits in different teams. Some firms still rely on posted documents for sign-off, especially where warehouse, finance and external advisers share the work. For advisers, that can be the difference between a smooth notice and a missed internal hand-off.
For RecoupIQ, this is a process-friction signal, not a broad credit-market signal. The exposure sits mainly with excise-active operators and the accountants, brokers and duty specialists around them. Where filing options stay flexible, execution risk falls for businesses still splitting evidence across paper and digital systems.
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This is concentrated exposure by activity, not a signal spread evenly across the wider SME base. In practice, optional channels matter most where claims sit beside transport paperwork, warehouse logs and adviser correspondence. That lowers avoidable admin friction, which is often the first source of delay in otherwise solvent businesses.
If you supply an excise-linked customer, ask which EX75 channel they actually use and how they evidence the submission date. Multiple routes are helpful, but mixed workflows can still mask weak controls over copies, approvals and follow-up. For creditors, that matters when delayed drawback recovery starts feeding slower supplier payments or short-term cash squeezes. The next step is simple: map the debtor’s excise exposure, then test whether filing discipline matches the cash reliance. A company-level evidence check helps separate routine excise admin from wider payment stress before you change terms.
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