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HMRC published its 2026 Charter today, giving accountants and finance teams a fresh benchmark before the next filing, enquiry or complaint.
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HMRC published its 2026 Charter today, giving accountants and finance teams a fresh benchmark before the next filing, enquiry or complaint. In the HMRC Charter, HMRC says: “This Charter explains what you can expect from us and what we expect from you.” That matters now because advisers can cite a published standard, not an internal assumption, when routine contact starts to drift.
Published on 5 October, the Charter sets out the standards and behaviours taxpayers and agents should expect from HMRC. It also states what HMRC expects in return, which makes it a two-way checklist rather than a one-sided pledge. For firms already in contact with the department, that makes today’s publication immediately usable in case notes, escalations and service-quality disputes.
This is a broad exposure, not a sector, region or size-band story. Our monitoring shows HMRC-facing friction matters across portfolios when a debtor already shows filing slippage, late accounts or repeated address changes. Repeated changes to company details can add correspondence risk, and the Charter gives advisers a baseline when tax issues meet cash stress.
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For UK creditors, this is less about policy change and more about evidence discipline during live cases. Keep the Charter beside your case notes before the next filing, enquiry or complaint. Then record dates, channels and response promises against it, especially where HMRC delay is cited as a reason for non-payment. If a debtor blames HMRC delay, you now have a current published baseline for testing that claim.
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